Purchasing, Delivery & Returns Policy
Last updated: Oct 2026
Please read before ordering so you feel confident and happy with your purchase.
Accuracy of Artwork
Every care is taken to display my artwork as accurately as possible, including its size, colour and detail. However, colours and appearance may vary slightly depending on your screen, device, browser and display settings. Please check the stated dimensions carefully before purchasing. These slight variations are a natural limitation of viewing artwork online. They do not, in themselves, indicate a fault, and your statutory rights remain unaffected.
Purchasing & Payment
How to pay:
Original paintings and available prints can be purchased securely through my website using a debit or credit card, or PayPal. Bank transfer can also be arranged by contacting me directly.
Paying by Instalments
For original paintings priced over £500, I offer an instalment arrangement: a 50% deposit secures your purchase, followed by two monthly payments of 25%. The painting will be dispatched once the full balance has been received.
This is a personal payment good-will gesture, not a credit scheme, and carries no additional charge. Please contact me before purchasing to arrange this option.
Delivery & Postage
UK Delivery
Each original painting and print is carefully packaged to help ensure it reaches you safely.
Original Paintings
Postage and packaging: £45 fixed rate for one original painting, added at checkout.
Dispatch: within three working days of receiving full payment.
Delivery: usually a further 5 to 7 working days, depending on the size and weight of the parcel.
Tracking: sent using a tracked service, with a signature required on delivery.
Collection: from my studio in Staffordshire, please contact me directly via email to arrange.
Please allow approximately 10 days from payment to receive your artwork. Delivery times are estimates and may occasionally vary. If you would like to purchase more than one original painting, please contact me before ordering for a combined postage quote.
Prints
Postage and packaging: calculated at checkout.
Dispatch: in-stock items within 3 working days of receiving the order.
Delivery: usually 2 to 5 working days depending on size and weight.
Tracking: sent using a tracked service.
Collection: from my studio in Staffordshire, please contact me directly via email to arrange.
Please add an additional 10 working days if images need to be sent for printing.
If you need delivery by a specific date, please contact me prior to purchase to make sure it will reach you in time. There may be an extra charge for priority deliveries according to your requirements.
International Enquiries: online purchases are currently available for UK delivery only. If you live outside the UK and are interested in purchasing a painting or print, please contact me to discuss delivery options and obtain a quote.
Returns & Refunds
I hope you love your new artwork, but if you change your mind, you have 7 days to contact me by email to request a refund and explain the reason for return. You will normally then have a further 14 days to return the item.
Original Art
Items must be returned in their original condition, protected in secure packaging, using a tracked and signed for service at the customers expense, unless the item is faulty or damaged in transit.
Once the artwork has been safely returned and inspected, a refund will be processed within 14 days. Refunds will be handled in accordance with UK consumer law.
Prints
Can be returned within 7 days of delivery, provided items are unused and in their original condition and packaging.
Return postage is the customers responsibility, unless the item is faulty or damaged in transit.
Refunds or replacements will be arranged once the item has been received back and inspected.
Custom made prints cannot be returned, please ensure you check the size required accurately before placing your order. Different rules may apply to bespoke or personalised work where a legal exception to cancellation rights applies. Your statutory rights are not affected by this policy.
Damaged or Faulty Items
All artwork is carefully packaged before dispatch. If your order arrives damaged please let me know in writing within 48 hours of delivery, including your order number and photographs where appropriate.
Once damage or fault has been confirmed, an appropriate resolution will be arranged in accordance with your consumer rights (including return shipping if applicable).
Cancellations
Orders can be cancelled before dispatch, with the exception of any bespoke prints that have already been sent to print. Please contact me as soon as possible if you wish to cancel an order, so shipment can be stopped.
Questions?
If you have any questions about payment, delivery or return please contact me at jowatsonartist@gmail.com with the following details:
Order number
Details of the item purchased
Reason for return/replacement/refund request
Photos (if damaged or faulty)
I’ll then confirm and guide you through the next steps within 3 working days.